Our commitment
Mark Care LTD takes concerns seriously. Complaints help us review service quality, communication and safety.
How to make a complaint
You can contact us by email, phone or in writing. Please include your name, contact details, the person receiving care if relevant, what happened, when it happened and what outcome you are seeking.
What happens next
- We acknowledge the complaint as soon as reasonably possible.
- We review the concern and may ask for more information.
- We investigate relevant records, communication and staff feedback.
- We provide a response explaining findings and any next steps.
- Where appropriate, we update processes or care arrangements.
Urgent safety concerns
If someone is at immediate risk of harm, contact emergency services or the appropriate safeguarding authority first. Then inform Mark Care LTD as soon as possible.
Escalation
If you are not satisfied with the response, you can ask for the complaint to be reviewed again. You may also be able to contact the relevant regulator, local authority or ombudsman depending on the type of concern.
Contact
Email: contact@mark-care.co.uk
Phone: +44 7765151784
Phone: +44 7349829645
Companies House number: 13726248