Who we are
Mark Care LTD provides home care, private nursing and care support services in the United Kingdom. Companies House number: 13726248.
For the purposes of UK data protection law, Mark Care LTD is responsible for deciding how and why personal information is collected and used in relation to our website, enquiries, care assessments and service delivery.
If you have any questions about this Privacy Policy or how we use personal information, please contact us:
Email: contact@mark-care.co.uk
Phone: +44 7765151784
Phone: +44 7349829645
Personal information we may collect
The information we collect depends on how you interact with us and whether you are making a general enquiry, requesting care, receiving care, acting on behalf of someone else, or working with us professionally.
We may collect:
- Identity details, such as name, date of birth and preferred form of address.
- Contact details, such as email address, phone number, postal address and emergency contact details.
- Care enquiry information, including service needs, preferred visit times, location and family contact details.
- Health and care information, including mobility, medication, allergies, medical conditions, nursing needs, wellbeing information and care preferences.
- Safeguarding information, where this is necessary to protect an individual or respond to a concern.
- Communication records, including emails, phone notes, contact form submissions and appointment notes.
- Billing and administrative information, including invoices, payment records and service agreements.
- Website usage information, such as device type, browser information, cookie preferences and general website analytics.
Special category data
Some of the information we process may be classed as special category data under UK GDPR. This includes information about health, medical conditions, care needs, disabilities, medication, safeguarding concerns, and in some cases religious, cultural or personal care preferences where these are relevant to care delivery.
Special category data requires a higher level of protection. We only process this type of information where it is necessary and where we have a lawful basis under UK GDPR and a separate condition for processing special category data. This reflects ICO guidance that health and care information needs additional protection under UK data protection law.
How we collect information
We may collect personal information directly from you when you contact us, complete an enquiry form, call us, email us, request information, arrange a consultation, or receive services from us.
We may also receive information from other people or organisations involved in care planning or support, including family members, representatives, healthcare professionals, local authorities, social workers, hospitals, GP practices, safeguarding teams, emergency services or other authorised parties.
Why we use personal information
We use personal information where it is necessary, fair and lawful to do so. This may include using information:
- To respond to enquiries and provide information about our services.
- To arrange consultations, assessments and care planning discussions.
- To assess care needs and prepare suitable care plans.
- To provide safe, appropriate and person-centred care.
- To communicate with clients, relatives, representatives and professionals involved in care.
- To manage appointments, visits, care records, invoices and internal administration.
- To protect individuals from harm and respond to safeguarding concerns.
- To meet legal, regulatory, safeguarding, insurance and accounting obligations.
- To handle complaints, incidents, feedback and service quality reviews.
- To improve our website, keep it secure and understand how visitors use it.
Lawful bases for using personal information
Depending on the circumstances, we may rely on one or more lawful bases under UK GDPR, including:
- Consent, where you have clearly agreed to a specific use of your information.
- Contract, where processing is necessary to provide services or take steps before entering into a service agreement.
- Legal obligation, where we must use or keep information to comply with the law.
- Legitimate interests, where we have a valid business or service reason and your rights are not overridden.
- Vital interests, where processing is necessary to protect someone’s life or respond to an emergency.
- Public task or substantial public interest, where relevant to safeguarding, care quality or legal responsibilities.
Conditions for health, care and safeguarding information
Where we process health, care or safeguarding information, we may rely on conditions under UK GDPR and the Data Protection Act 2018, including where processing is necessary for health or social care, safeguarding, protecting vital interests, legal claims, or substantial public interest.
We only collect and use this type of information where it is necessary for the purpose identified and where appropriate safeguards are in place.
Who we may share information with
We only share personal information where it is necessary, lawful and proportionate. This may include sharing information with:
- Care workers, nurses and staff involved in providing care.
- Family members, representatives or emergency contacts, where appropriate.
- Healthcare professionals, GP practices, hospitals, pharmacists or community health teams.
- Local authorities, social workers, safeguarding teams or commissioning bodies.
- Emergency services where there is an urgent risk to health, safety or welfare.
- Payment processors, accountants, insurers, legal advisers and professional advisers.
- IT, website, email, CRM, booking, hosting or software providers who support our operations.
- Regulators, public bodies or authorities where required by law or regulatory obligation.
International transfers
Some of our service providers may store or process information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as recognised data transfer mechanisms, contractual protections or providers operating under suitable data protection standards.
How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected, including care delivery, legal obligations, safeguarding, complaint handling, accounting, insurance, regulatory compliance and record keeping.
Different types of records may be kept for different periods depending on the nature of the information and our legal or operational requirements. When information is no longer needed, it will be securely deleted, anonymised or archived in line with our retention procedures.
How we protect information
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, staff confidentiality obligations, password protection, secure record keeping, supplier checks and internal procedures for handling sensitive information.
Your data protection rights
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete information in certain circumstances.
- Ask us to restrict how we use your information.
- Object to certain types of processing.
- Request transfer of your information where data portability applies.
- Withdraw consent where we rely on consent.
Some rights may be limited where we need to keep or use information for legal, safeguarding, care record, regulatory or public interest reasons.
Cookies and website analytics
Our website may use cookies and similar technologies to support website functionality, security, preferences and analytics. Non-essential cookies should only be used where appropriate consent has been obtained.
For more information, please see our Cookie Policy.
Children and vulnerable individuals
Our services may involve processing information about vulnerable adults or individuals who require care and support. We handle this information with particular care and only share it where necessary, lawful and in the best interests of the individual or required for safeguarding, care delivery or legal reasons.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal requirements or data protection practices. The latest version will always be published on this page.
Complaints and concerns
If you have any concerns about how Mark Care LTD uses your personal information, please contact us first so we can review and respond to your concern.
You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection matters. You can find more information at ico.org.uk.